Brand Intelligence News

Etisalat Boosts Offerings with Ikotun Experience Centre

By Gilbert Alasa.
Etisalat Nigeria, the country’s leading innovative and customer friendly telecommunications services provider has boosted its offerings to subscribers on the network with the launch of another experience centre in Ikotun Egbe, Lagos State.
Speaking   during   the   launch   recently, Director,   Retail   Sales,   Etisalat Nigeria,   Lou   Odunuga,   said   the   decision   to   locate   the   experience Centre in Ikotun was made about four years ago in demonstration of Etisalat’s   commitment   to   continuously   increase   the   opportunity   forcustomers to enjoy the teleco’s high quality services at all times.
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“This new experience centre is an attestation to Etisalat’s commitment to be closer to our customers, to offer them better services by being on ground   to   attend   to   them,   advise   them   and  give   them   excellent experience   any   time   they   use   any   of   the  Etisalat  products   and services”, he said.
Head of Region, Lagos and South West, Etisalat Nigeria, Eno Umoh said the centre has been well equipped to suit the needs of customers in Ikotun and environs.  “With this experience centre, Etisalat customers can make purchases, resolve any network issues and source for any form of telecommunication services. They can also experience quality customer service that we provide all over the country”, she stated.
The Elegbe of Egbeland, Oba Ashimiyu Dada, commended Etisalat for its commitment to quality service, and said the experience centre was a   boost   for   entrepreneurship   and   economic   development   of   the community.

His words:  “We are happy at this initiative; it will save us lots of time and money moving to Oshodi or Egbeda experience centre to get the service we desire.” The Etisalat Experience Centres are operated as Franchise Centres, a strategic initiative aimed at enhancing brand a2nity through increased retail   presence   across   the   country.  Franchise   Centres are   under Etisalat’s third   party operated   specialist   retail   programme   otherwise known   as   Franchise   Operations.   This   scheme   affords   qualified participants the opportunity to bene3t from the growth of the telecom brand. Six of the Franchise Centres have been launched recently in key Nigerian cities:  Zaria, Katsina, Abakaliki, Port Harcourt, Ado Ekiti and Lagos.

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