MTN Apologises to Subscribers over SIM Validation

By Gilbert Alasa.
Nigeria’s leading telecoms brand, MTN has apologized to subscribers, following their difficulty with the ongoing SIM registration and validation exercise.
In recent weeks, there had been noticeable congestion in the company’s offices across the country as a result of the exercise.
Corporate Services Ececutive of the company, Akinwale Goodluck, said the firm is making efforts to resolve the problems at the various service centres.
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“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops. We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC),” wrote Goodluck on the company’s website.
He said the decision to deactivate some subscribers’ lines was in line with NCC’s directive on subscribers with incomplete registration details.
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