By Lukmon Oloyede.
ISON Group, a global Customer Experience Management provider has further strengthened its presence in Nigeria with the announcement of three additional ISON BPO Call Centres as well as other service offerings – ISON Technologies and ISON Investments.
ISON BPO, which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa. Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians. Its key clients in Nigeria include Airtel and AIICO.
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The company has committed to setting up four state-of-the-art facilities in Ibadan, Abeokuta, Ilorin, and Kano. It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. ISON BPO has excellent Call Centre facilities around the world including one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
According to Mr. Ramesh Awtaney, Founder and Chairman of ISON Group, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”
Global CEO of ISON BPO, Mr. Pravin Kumar comments on their expansion in Nigeria. ‘Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill&develops local human talent thus enabling the country becomes an Offshore Call Center hub which will add significant value to our customers, internally and externally. It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”