The Founder and Chief Executive Officer of FastClaim Solutions Limited, Mr Uche Okugo, has said that the company’s AI-powered platform is designed to automate, simplify, and accelerate the motor claims process.
Okugo said this in a statement on Monday while highlighting its partnership with players in the insurance sector under the Nigerian Insurers Association umbrella.
The FastClaim App leverages artificial intelligence, real-time remote vehicle inspections, and automated damage detection with instant repair estimates to boost customer satisfaction. The firm stated that it had secured partnerships with several insurance companies in the country.
Okugo said, “Through the innovative use of mobile technology, AI, and real-time validation, FastClaim turns complexity into simplicity. We are not just automating claims; we are humanising the entire experience.”
Traditionally, motor insurance claims in Nigeria have involved lengthy paperwork, field inspections, and prolonged waiting periods.
FastClaim eliminates these bottlenecks by enabling clients to initiate claims instantly through their mobile devices.
Using a guided interface, users capture images and videos of the damaged vehicle, which are then analysed by the platform’s AI engine.
The firm said that both insurers and customers have lauded the platform’s impact. Insurers report improved efficiency, better fraud detection, and greater operational control, while customers praise the autonomy and transparency it provides.
In response to feedback, the company stated that it has enhanced its AI precision, introduced geo-tagging, and guided video walkthroughs, and is preparing to launch multilingual support.
It is also developing a built-in dispute resolution feature to ensure fairness and trust in every claim decision.
